Delivery, Returns & Cancellations

DELIVERY

We endeavour to dispatch your products, which some are freshly produced on order, within 1-2 working days after the date they are received and paid for.

Orders are processed and delivered on working days only (Monday to Friday, excluding bank holidays). Therefore orders placed on Saturday/Sunday will not be processed and dispatched until the following Monday. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more delivery. Pure Company does not accept any liability whatsoever for delayed delivery caused by any third party.

 

UK STANDARD: From £3.95*

FREE standard delivery on orders £25 and over

2 – 3 working days excluding weekends and public holidays

 

EUROPE STANDARD: From £9.70*

FREE standard delivery on orders £50 and over (also includes countries outside the European Union!)

5-7 working days excluding weekends and public holidays

 

REST OF THE WORLD SIGNED FOR: From £11.05*

FREE delivery on orders £150 and over

12-18 working days excluding weekends and public holidays

 

* Our delivery costs are stipulated by Royal Mail and Courier tracked prices. Actual price for postage will be shown once address is entered at checkout. As a small artisan business, we don’t make any profit on postage and packaging but we like to do as much as we can to make you a happy return customer and therefore offer a Loyalty scheme that saves you 10% on delivery on every future order.

 

RETURNS PROCEDURE AND REFUND POLICY

We hope you will be pleased with your purchase and are sure you understand that due to the nature of the products sold, we are unable to offer any refund once your purchase is opened. Should you wish to return anything bought from us and the product is in re-saleable, perfect and unopened condition, we will be happy to refund or exchange the product.

Returns should be made within a reasonable time (within 14 days) and in original, undamaged packaging. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item.
We will refund the price of the item to the purchaser or exchange the product once it is received by us.
Our products are safely boxed and cushioned with recycled packing chips or bubble wrap in a suitable postal box. Therefore, we cannot be held responsible for damage that occurs in transit.

 

CANCELLATIONS

We are sorry but as our products are sometimes made fresh to order, we cannot except any cancellations.