If you have any questions or complaints about an order made, please get in touch with us as soon as possible and we will do our best to help.
We endeavor to dispatch your products, which some are freshly produced on order, within 1-2 working days after the date they are received and paid for.
Orders are processed and delivered on working days only (Monday to Friday, excluding bank holidays). Therefore orders placed on Saturday/Sunday will not be processed and dispatched until the following Monday. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more delivery. Pure Company does not accept any liability whatsoever for delayed delivery caused by any third party.
Postage prices:
United Kingdom
Europe
USA
Rest of the World
* Our delivery costs are stipulated by Royal Mail and Courier tracked prices. Actual price for postage will be shown once the address is entered at checkout.
As a small artisan business, we do not make any profit on postage and packaging.
We also regret to inform our international customers that we are restricted by international regulations to restrict the volume of liquid that can be posted to only 1L per package.
We hope you will be pleased with your purchase and are sure you understand that due to the nature of the products sold, we are unable to offer any refund once your purchase is opened. Should you wish to return anything bought from us and the product is in re-saleable, perfect and unopened condition, we will be happy to refund or exchange the product.
Returns should be made within a reasonable time (within 14 days) and in original, undamaged packaging. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item.
We will refund the price of the item to the purchaser or exchange the product once it is received by us.
All effort will be made on our part to deliver your order safely, boxed and cushioned with recycled packing chips or bubble wrap in a suitable postal box. Therefore, we cannot be held responsible for damage that occurs in transit by a third party.
We are sorry but as our products are sometimes made fresh to order, we therefore cannot except any order cancellations.
If you have any questions or complaints about an order made, please get in touch with us as soon as possible and we will do our best to help.
We believe in natural and plant based skincare and body care. All the products we stock are sourced from award-winning producers handmaking their products using the highest quality plant-based ingredients with no parabens, petrochemical, SLS, SLES, or synthetic colours or preservatives.
None of the products are tested on animals which is just the way we like it.
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